Terms & Conditions

TERMS & CONDITIONS IN ENGLISH:

Thank you very much for visiting Arabose Before placing an order please read & the terms & conditions carefully. Please note that Arabose. reserves all the rights to change the terms & conditions and it can be changed anytime.

PRODUCT AVAILABILITY

We are cordially giving you the information that our featured items have limited quantities. Most of the products displayed on our website are also available at our outlets till products are in stock. Because of the limited availability, the nature of production, technical issues, stock cannot be updated automatically. Due to all these reasons, we currently do not have the opportunity to automatically update our stock, but we are working on developing automatic stock updates. At this moment we are updating stock manually in a specific timely manner. In such cases, even the product appears on the website, the delivery may be disrupted.

ORDER POLICY

Once an order is placed by the customer it will be confirmed by us within the next one working day. After that we will proceed on shipping by following our shipping policy. Arabose reserves the right to cancel the order based on product availability & in the case of advance payment customer will be refunded by following our refund policy. Once the order is confirmed then customer unable to cancel the order for both Cash on Delivery (COD) & prepaid payment orders.

  1. If a customer cancels their order twice without receiving the product, their future orders will be subject to additional confirmation steps.
    Full Payment Requirement: For the third order and any subsequent orders, the customer will be required to pay in full at the time of placing the order.

  2. Advance Payment for COD Orders:
    If the Cash on Delivery (COD) value is higher than 3000 BDT, the customer must pay a 10% advance at the time of placing the order. This advance payment will be deducted from the total COD amount due at the time of delivery.
    The order will be processed only after the advance payment has been received and confirmed.

PRICING POLICY

The prices displayed on the website are quoted in Bangladeshi Currency (BDT). In the case of pricing mismatch for system malfunction authority reserves the right to cancel any order anytime. Please be noted, online and outlet product prices can be differing sometimes according to our promotional activities.

CASH ON DELIVERY ADVANCE PAYMENT

  1. Customer must pay 100BDT advance payment for COD order. Rest of the amount customer must pay to the delivery person.

  2. This payment is non refundable.

CASH ON DELIVERY POLICY INSIDE DHAKA:

1. During delivery customers must have to check the products (Color, size, quality and quantity) in front of the delivery agent and after that no complain will be accepted.

2. The customer can change if he wants, but the product must not be used. if we send the correct product and if the customer chooses to change or replace at his wish then the delivery charge will be applied each time.

3. No return fee will be applicable if the customer returns the product after checking the product in front of the delivery Men.

4. Delivery time: 3-5 working days.

5.Return/Exchange will be applicable as per our replacements policy.

6. Arabose reserves the right to change any policy any time.

OUTSIDE DHAKA:

1. Customers must have to check the products (color, size, quality and quantity) in front of the delivery agent at the time of delivery and no complaints will be accepted.

2. The customer can change if he wants, but the product must not be used. if we send the correct product and if the customer chooses to change or replace at his wish then the delivery charge will be applied each time.

3. No return fee will be applicable if the customer returns the product after checking the product in front of the delivery Men.

4. Customer will get home delivery in Thana level and some cases customer has to collect from Courier point.

5. Delivery charge of Tk 100 is applicable for both cash on delivery (COD) and advance payment modes. | Delivery charges may be higher due to variation in product quantity and weight |

6. Delivery time: 5-7 working days.

7. Return/Exchange will be applicable as per our replacements policy.

8.Arabose reserves the right to change any policy any time.


QUALITY & COLOR INCONSISTENCY

We always try to provide best quality products at reasonable prices to our valued customers. So, we believe customers will be satisfied with our price range and product quality. In case of unexpected quality problem of any product, we have 90 days’ warranty facility. We have tried our best to put the actual color of the products on the website and the images provided on the website are exactly the same as the actual products. Please note that due to lighting, graphics and monitor visual inconsistencies, colors may appear slightly different.

SHOES SIZE PROBLEM

Regarding the shoe size, we always ask the customer to follow the size chart. In some cases, the size may vary due to the shape of the foot. If the customer knowingly orders the wrong size, we will exchange it, but the customer will have to bear the delivery charge and If it happens that the wrong product has gone from us to you by mistake, then we will bear the delivery charge.

CUSTOMER CENTRE DEPARTMENT

We have our own Customer Call centre for provide better service to customer. You can talk to us directly for detailed information and complaints about products and orders. We provided our call centre service Saturday to Thursday 10 a.m. to 8 p.m.- 01782899976 In campaign time we receive huge amount of call and because of that sometimes you can’t reached to our call centre, and for any unexpected events ( load shedding, internet disconnection, technical failure and many more) if you can’t reached to our call centre we are not responsible for that. In this case we suggest to our customer that if you can’t reach to our customer care centre than massage us to our facebook page or group we will reply you as soon as possible.

SOCIAL MEDIA FRAUDULENCE

If any customer share his/her personal phone number in our Arabose facebook page and if he/she is being frauded by any frauder we will not be responsible for that. He must be aware of our Bkash merchant number and in case of any doubt call our call centre and confirm the payment.


REFUND POLICY FOR ONLINE:

1. If we are unable to deliver the product ordered.

2. If mistakenly we deliver different products without informing the customer.

3. If the customer has received the faulty product.

In case of above points as per the Government’s Digital Policy 2011, refund will be executed within 7-10 days in case of advance payment. Refund will be applicable for online orders only.

SHIPPING POLICY

We have home delivery services within Dhaka city and outside Dhaka, Maximum delivery time is 3-5 working days within Dhaka Metropolitan and 7-10 working days outside Dhaka (Delivery time may vary according to government policies, weather calamities, unforeseen circumstances). As we engage with courier partners for product delivery, the delivery process is not entirely under our control. If the product is damaged or lost for any reason, we will take appropriate action considering the circumstances.


DATA POLICY

During customer registration and placing orders generally we store customer’s basic data (Name, Mobile, email, address etc.) in our own database. We assure you that this data can only be used for our promotional purposes and we will not share any of your information with anyone without your permission.


DISCLAIMER

We always tried to update information on our website or in our newsletter time to time that contains typographical errors, inaccuracies, or omissions which may relate to product descriptions, pricing, and availability. Arabose reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We endeavour to present the most recent, most accurate, and most reliable information on our website at all times.

However, there may be in some cases information on Arabose may contain any errors are wholly unintentional and we apologies if erroneous information is reflected in products price, item availability, or in any way affects your individual order. Please be aware that, we present our content ‘as it is’ and make no claims to its accuracy, either expressed or implied. This is to inform your that we never claim that the information are presented in website by us is always correct.